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simplycruises.com

Frequently Asked Questions

Got questions? We’ve got answers for you! Anything we have missed? – drop us a message!

Who is Simply Cruises?

We are a UK-based Cruise Travel Agency who specialises only in MSC Cruises.

We are a trading division of Barrhead Travel Services – which means we have a large support network behind us as well strong direct ties to MSC Cruises ourselves.

Do you have any shops?

No, we don’t! 🙂

We prefer to operate online and pass the savings of pretty shops, fancy locations and shop furniture directly to you in the form of hefty discounts!

How can I contact you?

We offer online chat, email ticket support, and for customers that have booked with us – they can phone us too.

Are you ABTA Protected?

Yes, we are! You can view us on the ABTA website (P8507)

Are you ATOL Protected?

Yes, we are. We are ATOL protected under Barrhead Travel Services Ltd #5346.

If I book via you, is everything the same as going direct?

Absolutely! As soon as you have booked with us, you will get the same MSC Booking Confirmation email and documents just as you would if you booked direct!

After your booking, any changes or updates will need to be done via us (as is the same for all travel agents selling cruises)

How come you only sell MSC Cruises?

We love MSC Cruises and that is our speciality!

We know the company, the product and how everything works with them.

Because we only sell MSC Cruises voyages it means our focus and knowledge is better than anyone else! (try us and see!)

Can I get quote for any other cruise line?

Unfortunately not. Whilst we can access those cruise lines to book them – we are 100% focused on MSC Cruises and by doing so, can guarantee a higher level of knowledge and service than others and one that is always up to date.

How does the booking process work?
  1. Request a quote via one of our deal pages.
  2. Fill out our prebooking form
  3. Get a call from us to confirm the payment and booking
  4. That is it!
Where are my MSC eTickets?

Generally, your eTickets are available 21-30 days before sailing (or sooner if you pick an MSC Experience that allows you to pick your own cabin number)

As long as you have filled out all the necessary passport details and MSC have assigned you a cabin (for Bella bookings) – then your eTickets will be sent to your email address directly from MSC in 21 days or less from your sailing.

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Company

Model Tourism Ltd
Registered in England & Wales #12474889
Registered Office:
Enterprise House, Ocean Village,
Southampton, SO14 3XB
ABTA Number P8507

Contact us

Online Chat
Opening Times:
9am – 6pm Mon-Fri
10am – 5pm Sat-Sun
Email:
[email protected]

Information

Financial Protection
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Booking Conditions
Health & Travel
Passports & Visas

All cruises shown are subject to availability. Simply Cruises acts as retail agents for ATOL protected tour operators.

Simply Cruises is a trading division of Barrhead Travel Services Ltd. Registered in Scotland with the registered number 57208. VAT No 264 9079 28. Registered Office Libertas House, 5th Floor, 39 St Vincent Place, Glasgow. G1 2ER

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  • Cruise Deals
    • MSC Virtuosa Deals
    • MSC Euribia Deals
    • MSC Yacht Club Deals
    • Norwegian Fjords Deals
  • Mini Cruises
  • Last Minute Cruises
  • FAQ
  • Contact