Frequently Asked Questions

Got questions? We’ve got answers for you! Anything we have missed? – drop us a message!

We are a UK-based Cruise Travel Agency who specialises only in MSC Cruises.

We are a trading division of Barrhead Travel Services – which means we have a large support network behind us as well strong direct ties to MSC Cruises ourselves.

No, we don’t! 🙂

We prefer to operate online and pass the savings of pretty shops or fancy locations directly to you through hefty discounts!

We offer online chat, email ticket support, and for customers that have booked with us – they can phone us too.

Yes, we are! You can view us on the ABTA website (P8507)

Yes, we are. We are ATOL protected under Barrhead Travel Services Ltd #5346.

Absolutely! As soon as you have booked with us, you will get the same MSC Booking Confirmation email and documents just as you would if you booked direct!

After your booking, any changes or updates will need to be done via us (as is the same for all travel agents selling cruises)

We love MSC Cruises and that is our speciality!

We know the company, the product and how everything works with them.

Because we only sell MSC Cruises voyages it means our focus and knowledge is better than anyone else! (try us and see!)

Unfortunately not. Whilst we can access those cruise lines to book them – we are 100% focused on MSC Cruises and by doing so, can guarantee a higher level of knowledge and service than others and one that is always up to date.

  1. Request a quote via one of our deal pages.
  2. Fill out our booking form
  3. Get a call from us to confirm the payment and booking
  4. That is it!

Generally, your eTickets are available 21-30 days before sailing (or sooner if you pick an MSC Experience that allows you to pick your own cabin number)

As long as you have filled out all the necessary passport details and MSC have assigned you a cabin (for Bella bookings) – then your eTickets will be sent to your email address directly from MSC in 21 days or less from your sailing.

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